FAQ

What are the benefits of having an account?

If you are a new κέᾰρ®️ customer, welcome! We hope you will love κέᾰρ®️ products as much as we do and indulge into the natural beauty treatments of ancient Greek civilisation.

In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website. By using our website, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions, which include our Privacy Policy.

By creating an account on kearlife.com you will be able to keep record of all your purchases, billing, and order tracking information. If you choose to receive emails (which we highly suggest!), you will also be the first to know about new products, promotions and everything else κέᾰρ®️!

How do I create an account?

To create an account with us, just click on the upper right-hand corner of the main menu page and then select “My Account”. Alternatively, you can create an account during your initial check-out.

How do I recover my password?

If you forget your password, please click on the “Lost your password” link on the login screen for instructions on how to recover your account.  Or, please contact customerservice@kearnatural.com for additional assistance.

How do I subscribe or cancel my κέᾰρ®️ subscription?

If you would like to subscribe or cancel your κέᾰρ®️ email subscription, please click on our GET IN TOUCH form and enter your email address.

Who sees the information I provide to κέᾰρ®️?

We totally respect your privacy. The information you provide will not be given to any third party. Please refer to our Privacy Policy.

 

PRODUCT RELATED QUESTIONS

How do you pronounce κέᾰρ®️?

Just like the word “care”.

Where does the name come from?

κέᾰρ®️ is the word for ❤️heart❤️ in ancient Greek.

Do κέᾰρ®️ products have expiration dates?

Most of κέᾰρ®️ products have expiration dates, although they are long-lasting because of their concentrated nature. They also have a PAO, or Period-After-Opening date that is printed on the packaging (this is a drawing of a little open jar with a number inside), and indicates the number of months in which we recommend using the products at their peak efficacy.

What is “natural”?

Natural skin care uses botanically-sourced ingredients, which includes ingredients found in fauna, flora, and minerals (otherwise known as animal, plant or mineral). These ingredients must currently exist in, or are formed by, nature, and are manufactured in such a way to preserve their strength, with absolutely no petroleum compounds.

Are κέᾰρ®️ products all-natural?

κέᾰρ®️ strongly aims for its products to be as natural as possible, but it is far more important that the ingredients in them be effective and safe for your body and skin. Our face and body balms, as well as body oils are all-natural, and our soaps are nature-derived. We are proud that our products are 100% free from synthetic fragrances, artificial colours, sulphates, parabens and mineral oils and are produced in advanced and certified laboratories.

Where can I read about the ingredients?

A full list of each product’s ingredients is featured on the individual product pages. Additionally, a detailed list of all ingredients κέᾰρ®️ uses, is located on “Hidden Treasures”.

Does κέᾰρ®️ use parabens?

No. We do not use parabens.

Do you test your products on animals?

No, we do not test our products on animals, nor do we test our ingredients on animals, as most of them come from nature.
(We love animals!!)

What is the best way to store κέᾰρ®️ products?

We suggest you keep your products sealed when not in use and in a dry place away from direct sunlight.

What is the CPNP number on the packaging?

The Cosmetics Products Notification Portal (CPNP) is an online notification system for submitting certain technical compliance related information about cosmetic products. It was created for the implementation of Regulation (EC) No 1223/2009. According to the Regulation, the Brand Owner is required to submit certain information about cosmetic products and their product specifications to the CPNP if they intend to make them available on the EU Market. When a product has been notified in the CPNP, there is no need for any further notification at national level within the EU.
(https://ec.europa.eu/growth/sectors/cosmetics/cpnp_en)

Is κέᾰρ®️ packaging recyclable?

κέᾰρ®️ packaging is made out of paper and glass, which are both recyclable materials.

Are κέᾰρ®️ products safe for all ages and skin types?

Yes, but of course use common sense.  We recommend patch testing on small children and as a general rule. If you are under the age of 16 our products should be used under the supervision of an adult.

Is it safe to use κέᾰρ®️ products while I’m pregnant/nursing?

Our entire product line is safe for pregnant women to use. However, always check with your doctor before using any new products while pregnant or nursing.

Are κέᾰρ®️ products suitable for vegans to use?

κέᾰρ®️ products include beeswax which is an animal derivative.

The product I am looking is out of stock. When will it be available again?

In general, if an item is out of stock it means that we will most likely be making more! We always suggest signing up with your email to ensure you are getting first-access to new products, promotions, and news. We will email you to let you know when it becomes available. Our Limited Edition products are clearly marked and when they go our of stock, well, it’s for good.

What are your plans for future products?

We currently have two face balms, two body balms and two body oils and four herbal soaps. We would love to hear your insight on our brand, so please keep in touch!

Do you offer discounts or promo codes that I can use for my order?

If you haven’t signed up for our emails – please do! We will let you know about latest launches, news and offers. While we may not offer discounts often, our gift sets are a great way to receive multiple products at a great value.

Can I use more than one promo code at a time?

Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be use once expired. Promotions are not redeemable for cash. κέᾰρ®️ reserves the right to change or rescind offers and promotion codes at any time. Please note that misuse of promotions and codes may result in order cancellation.

If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. If you are still having issues, please contact customer service.

What forms of payment do you accept?

We currently accept Paypal.

Do you offer gift-wrap?

Choose “Gift Wrapping” at checkout to make your order extra special. Your products will come beautifully boxed and tied with our signature ribbon. Show your love and send a special gift of κέᾰρ®️ products by including a gift message at checkout to add a personal touch to your present.

SHIPPING AND RETURNS

When will my order ship?

We process orders within 1-2 business days (Monday to Friday, excluding National Holidays). Should there be a delay for any reason, we will contact you. For more information please refer to Shipping & Returns.

What is your return or exchange policy?

We do not accept returns. However, If your package was damaged during shipment, save the box and merchandise and notify us immediately at customerservice@kearnatural.com.

We will arrange for DHL to pick up and inspect the damaged package and the damaged items will be replaced. Please refer to our “Shipping and Returns” page for more information.

Why don’t you accept returns?

κέᾰρ®️ products are made from ingredients we source from family-owned farms, co-operatives and local farmers. Because of the highly specialised and unique nature of these ingredients, we cannot accept returns of open products, unless they are defective upon arrival. In that case, please contact us at customerservice@kearnatural.com together with photos of the defective product, so that we can arrange for an exchange of the same product.

CONTACT US

Still have questions?

If you are having site issues, or have additional questions, please email customerservice@kearnatural.com

Are your a social media influencer and want to collaborate with us?

Please contact media@kearnatural.com and include your information and how you would like to collaborate with κέᾰρ®️. Show your ❤️!